IT Service Management (ITSM) Consolidation

IT Service Management is a strategic approach to IT management, with a focus on delivering value to stakeholders within and outside of Government entities. The aim of this opportunity is to consolidate the Technology, people, process & operating model for ITSM . The consolidated ITSM will bring financial and non-financial efficiencies via unified platform, streamlined processes & clearly defined operating model to entities & will provide consistent user experience to end users.


Information and Communication Technology
Download Opportunity

Thank you for your interest in the Invest Saudi.

We received your enquiry, and we will get back to you shortly.

Investment Highlights

  • According to Gartner, the global ITSM market was valued at $5.6 billion in 2021 and is expected to reach $15.65 billion in 2027
  • Opportunity to consider different models
  • FDI with 100% ownership or JV with local player(s)
  • EBITDA of 17% is expected
  • IRR is expected to be 19%
  • Potential Savings range at a gov. level will fall approximately between 10%- 20%
  • To meet the projected demand, SAR 140 Mn of investments is required over the coming 5 years

More Information and Communication Technology opportunities